Overview:

Are you a sales leader who loves turning potential into performance? We're looking for a Contact Center Sales Supervisor to take the reins of our dynamic Sales team and help us level up! In this role, you'll lead a team of motivated agents, harness the power of AI and technology, and build training programs that drive real results. If you're passionate about coaching, hitting goals, and creating a fun, competitive sales culture-this is your stage.

Primary Responsibilities:

• Lead and supervise the daily operations of the Sales queue within the Contact Center.
• Set and monitor performance goals related to conversion rates, call quality, upselling, and technology-assisted sales efforts.
• Leverage technology and AI tools to enhance sales productivity and personalize the customer experience.
• Design and deliver targeted sales training programs, coaching sessions, and resources to develop the team's selling skills.
• Foster a high-performance sales culture through positive leadership, accountability, and recognition.
• Collaborate with branch and marketing leadership to align promotions, messaging, and lead management strategies.
• Provide real-time coaching and formal performance reviews, including corrective action when necessary.
• Support hiring, onboarding, and the ongoing development of sales agents.
• Participate in regular strategy meetings and provide data-driven insights to improve outcomes.

Qualifications

• 2–5 years of supervisory or team leadership experience, preferably in a sales-driven contact center.
• Proven success in a high-volume sales environment, with strong knowledge of sales KPIs and coaching techniques.
• Tech-savvy and quick to learn new platforms-comfortable navigating AI tools, CRM systems, call analytics software, and other sales technologies
• Strong ability to motivate, coach, and develop team members to achieve and exceed goals.
• Excellent communication, interpersonal, and time management skills.
• Comfortable working in a fast-paced, goal-oriented environment.
• Proficiency in Microsoft Office and general computer systems.

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• Does this sound like you? If so, we would love to hear from you today!

• Benefits of working with us:

  • Growth opportunities
  • Stable industry
  • Industry training
  • Health, dental, and vision insurance
  • Paid time off
  • 401(k) Retirement plan
  • Free/discounted pest control
  • Incentives and awards
  • Family atmosphere
  • Financial security

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.